Terms & Conditions
Service Charge & Validity
- A one-time service charge is payable to initiate the service.
- The service is valid for 5 months from the date of placement.
- Includes up to 2 free replacements during the validity period.
- When availing maid services, at least one family member must be present at home at all times.
Trial Period
- Trial period is up to 6 days.
- Salary for trial days must be paid directly by the client to the maid.
- If the maid is found unsuitable, a replacement may be provided.
- Trial period salary is mandatory and non-refundable, even if a replacement is requested.
Background Verification
- The agency verifies basic documents provided by the candidate.
- Clients are strongly advised to conduct independent background and police verification.
- The agency is not responsible for incorrect, incomplete, or false information provided by the candidate.
Salary
- Salary is paid directly by the client to the candidate.
- The agency does not collect, manage, or mediate monthly salaries.
Leaving Job / Replacement Policy
- If the maid leaves or is terminated, the client must pay salary for: Days worked, or Trial period completed.
- The client must provide 15 days’ notice to request a replacement.
- If the client takes leave or vacation and does not require the maid’s services, 15 days’ salary must still be paid to the maid.
- The client must give 15 days’ notice or 15 days’ salary before terminating the maid.
- No refunds are applicable once the service has started.
Job Description
- The client must clearly define job responsibilities before placement.
- If job duties are changed after placement: No replacement will be provided.
- Placement/service charges will not be refunded.
Maid Treatment & Working Conditions
- Clients must not: Torture, abuse, or harm the maid.
- Change work scope, working hours, or salary without mutual agreement.
- If the maid leaves due to the above reasons: No replacement or refund will be provided.
Client’s Responsibility for Safety
- Clients are advised to check the maid’s bag or belongings during entry and exit, if required.
- The agency is not responsible for theft, loss, robbery, or misconduct by the candidate.
Advance Salary Policy
- Advance salary should not be paid.
- If any advance is given, it is entirely at the client’s risk.
- If the maid leaves, the agency is not responsible for recovery or refund of advance salary.
Police Cases
- In case of theft or robbery, the agency will assist the client in filing a police complaint.
- Further investigation and action will be handled by the police as per law.
Awareness Points
Know the Terms
- Understand all agency terms and conditions before hiring.
Document Verification
- In the first week, collect & verify: Aadhar Id, Recent Passport Photo, Local Address Proof, Bank Account Details, Emergency Contact Info ,Contact Details Of Last 2 Employers
Visit & Police Verification
- If possible, visit the maid’s house to confirm residence.
- Verify with nearest police station using the Domestic Servant Verification Form.
Set Clear Rules
- Clearly define what’s allowed and not (e.g., don’t touch drawers or laptops).
Maintain Boundaries
- Don’t get too informal. Supervise work, stay watchful of belongings, even with trustworthy maids.
Family Privacy
- Avoid discussing personal problems or money matters in front of them.
Protect Valuables
- Don’t leave jewelry, cash, or costly items where the maid can access them.
No Advances
- Avoid paying salary advances, as this often leads to complications.
Use a Trial Period
- Try a short trial to assess their work before long-term hiring.
Child Safety
- Never leave your child alone with the nanny. Always have a family member at home when the nanny is present.
THANK YOU
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