Terms & Conditions
Service Charge & Validity
- A one-time service charge is paid to start the service, valid for 5 months.
- Includes 1 free replacement within this period.
Trial Period
- Up to 6 days trial; salary for these days is paid directly by the client to the maid.
- If not suitable, replacement is possible, but the trial days must still be paid.
Background Verification
- The agency verifies documents, but clients are advised to do their own background verification.
Salary
- Paid directly to the candidate by the client.
- We kindly request all customers to pay 50% of the maid, cook, or nanny’s first month’s salary to the company as a security deposit. This amount will be refunded once the employee permanently leaves the job after completing a minimum of 15 days of work
Leaving Job or Replacement
- If the maid leaves, pay salary for days worked or trial period.
- Client must give 15 days' notice for replacement.
- No refunds once service starts.
Job Description
- Before placement, client must clearly state the job description.
- If the job changes, the maid will not be replaced nor placement charges refunded.
Salary Expectations
- If the market salary changes, a same-salary replacement may not be possible. No refund if salary expectations can't be matched.
Maid Treatment & Working Conditions
- Client must not torture/harm the maid or change work/salary after agreement. If maid leaves for these reasons, no replacement or refund.
Client's Responsibility for Safety
- Check the maid’s bag or items before entry and exit.
- Agency is not responsible for theft, loss, robbery, or wrong behavior by the candidate.
Advance Salary
- If given, it’s entirely at the client's risk. If maid leaves, the agency is not responsible to recover/refund it.
Police Cases
- Agency will assist in police complaints for theft/robbery by a candidate.
Awareness Points
Know the Terms
- Understand all agency terms and conditions before hiring.
Document Verification
- In the first week, collect & verify: Aadhar Id, Recent Passport Photo, Local Address Proof, Bank Account Details, Emergency Contact Info ,Contact Details Of Last 2 Employers
Visit & Police Verification
- If possible, visit the maid’s house to confirm residence.
- Verify with nearest police station using the Domestic Servant Verification Form.
Set Clear Rules
- Clearly define what’s allowed and not (e.g., don’t touch drawers or laptops).
Maintain Boundaries
- Don’t get too informal. Supervise work, stay watchful of belongings, even with trustworthy maids.
Family Privacy
- Avoid discussing personal problems or money matters in front of them.
Protect Valuables
- Don’t leave jewelry, cash, or costly items where the maid can access them.
No Advances
- Avoid paying salary advances, as this often leads to complications.
Use a Trial Period
- Try a short trial to assess their work before long-term hiring.
Child Safety
- Never leave your child alone with the nanny. Always have a family member at home when the nanny is present.
THANK YOU
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